COMPLAINTS MANAGEMENT SYSTEM
ISO 10002:2004
You can turn unhappy customers into positive business opportunities with effective complaints management. Satisfied customers are your best ambassadors. An unhappy customer will tell friends and colleagues about their experiences, damaging your reputation and often you know nothing about it. Implementing a complaints handling process using ISO 10002 will help you turn unhappy customers into satisfied ones and use their input to improve the experience of future customers.
You can turn unhappy customers into positive business opportunities with effective complaints management. Satisfied customers are your best ambassadors. An unhappy customer will tell friends and colleagues about their experiences, damaging your reputation and often you know nothing about it. Implementing a complaints handling process using ISO 10002 will help you turn unhappy customers into satisfied ones and use their input to improve the experience of future customers.
ISO 10002 is a Standard for Complaint Handling in Organisations is an excellent customer service standard and ensures that your organisation will effectively receive, manage and resolve customer complaints.
Benefits:
- Visibility;
- Continual Improvement.
- Accessibility;
- Responsiveness;
- Charges;
- Objectivity;
- Confidentiality;
- Customer-focused approach;
- Accountability;
ISO 10002:2004 certification is a third-party audit performed by EUROBRITAIN, upon verification that an organization is in compliance with the requirements of standard, will issue compliance certificate. Certification is then maintained through regularly scheduled annual surveillance audits, with re-certification performed on a triennial basis.