ISO/IEC 20000-1:2018

---

ISO/IEC 20000 is a Service Management Systems (SMS) standard which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Most importantly, ISO/IEC 20000 certification validates that a company can continuously improve the delivery of their IT services.

By obtaining ISO/IEC 20000 certification, you will enable your company to have reliable, effective, consistent and continually improved IT services.

Benefits of ISO/IEC 20000 certification:

• Globally recognized Certification
• Decrease in number of incidents and enhancement of incident management
• Increased customer satisfaction with quality service delivery
• Better comprehension of responsibilities and business targets
• Ability to manage and protect the organization, assets, stakeholders and management
• Improving organization reliability
• Improvement of response times with minimal disruptions to IT service
• Attaining financial savings by efficiently managing costs
• Ensured continual improvement
• Boosting awareness towards legislative and regulatory acquiescence

Benefits of ISO/IEC 20000 certification to the clients:

• IT service delivery on time
• Less IT related incidents and vulnerabilities
• Increased credibility and trust

ISO/IEC 20000-1:2018 certification is a third-party audit performed by EUROBRITAIN, upon verification that an organization is in compliance with the requirements of standard, will issue compliance certificate. Certification is then maintained through regularly scheduled annual surveillance audits, with re-certification performed on a triennial basis.